Our Privacy Commitment: 7711cuci complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia. We never sell members' personal data to any third party for marketing or commercial gain.

1. Introduction

This Privacy Policy explains how 7711cuci collects, uses, stores, and protects the personal information you provide when registering and using our platform. It applies to all users of the 7711cuci website, mobile app, and all related services.

By registering as a member or continuing to use the 7711cuci platform, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you should not use our platform. Please read this document together with Terms & Conditions us for a complete overview of the agreement between you and 7711cuci.

7711cuci takes our responsibilities as a data controller under Malaysian law seriously. We only collect data required for legitimate purposes and consistently strive to minimise data collection to what is strictly necessary.

2. Information We We Collect

7711cuci collects several categories of personal information for the purpose of safe and efficient platform operations:

2.1 Registration Information

When you register a 7711cuci account, we collect:

  • Full name as it appears on your official identity document.
  • Phone number that is active for verification and communication purposes.
  • Email address for account notifications and official communications.
  • Date of birth for verification of the minimum age requirement of 18 years.
  • Password that is stored as a hash and cannot be read.
  • Username / Player ID that you selected during registration.

2.2 Identity Verification Information (KYC)

For compliance and security purposes, we may require:

  • A copy of your MyKad identity card or valid passport.
  • Proof of address documents such as a recent utility bill or bank statement.
  • A selfie or facial photo for identity verification in specific cases.

2.3 Financial Information

  • Bank account details (bank name, account number) for withdrawal processing.
  • History of deposit and withdrawal transactions on the platform.
  • Payment methods used (FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Crypto).

2.4 Platform Usage Information

  • Gaming activity data including games played, total wagering amount, and session duration.
  • Login history including date, time, and IP location.
  • Device information (device type, operating system, browser).
  • Options and settings within your account.

2.5 Communication Information

  • Records of conversations with the 7711cuci customer support team.
  • Feedback and reviews you voluntarily provide.
  • Responses to surveys or questionnaires you choose to participate in.

Data Minimisation Principle: 7711cuci only collects information that is strictly necessary to provide a secure service and comply with legal requirements. We do not collect sensitive information such as your religion, ethnicity, or political views.

3. How We Use Your Data

Information collected by 7711cuci is used for the following purposes:

Purpose of Use Data Type Legal Basis
Account management — registration, login, settings Registration information Contract Execution
Payment processing — deposits and withdrawals Financial information Contract Execution
Identity verification (KYC) — regulatory compliance Identity documents, KYC Legal obligation
Security — fraud prevention and anti-money laundering All categories Legitimate interest
Customer support — handling complaints and inquiries Communication information Contract Execution
Marketing — relevant promotions and offers Usage data, preferences Consent
Platform improvements — usage analytics Usage data, technical Legitimate interest

We will not use your data for any purposes not stated here without notifying you first and, where required, obtaining your consent again.

4. Data Sharing Personal Data

7711cuci does not sell, rent, or disclose members' personal data to third parties for commercial gain. However, in certain limited situations, we may share your data with the following parties:

  • Payment service providers: Payment gateway operators, banks, and digital wallet providers that process your transactions. They are bound by strict confidentiality agreements.
  • Game software providers: Minimum information required to enable games from third-party providers such as Pragmatic Play and PG Soft.
  • Statutory authorities: Law enforcement agencies or regulatory bodies when required by Malaysian law or a valid court order.
  • Technical service providers: Companies that provide cloud infrastructure, analytics, and cybersecurity services to help us operate the platform. All these providers are subject to strict data processing agreements.
  • Business partners: Only in the event of a company merger, acquisition, or asset sale, where members will be notified in advance.

Important: In all data sharing instances, 7711cuci ensures that the receiving party has adequate data protection controls in place and that data is used solely for authorised purposes.

5. Security Your Data

Protecting member personal data is a top priority at 7711cuci. We implement multiple layers of technical security and procedures to ensure your data remains safe at all times:

  • 256-bit SSL Encryption: All communications between your browser or app and the 7711cuci servers are secured using banking-grade SSL encryption.
  • Encryption of data at rest: Sensitive information such as payment details and KYC documents is stored in encrypted form on our servers.
  • Two-factor authentication (2FA): Members can activate an additional security layer for their account via an OTP code sent to their registered phone number.
  • 24/7 Monitoring: Our cybersecurity team continuously monitors systems to detect and respond to any suspicious activity.
  • Internal access controls: Only authorised employees with a legitimate business need may access member personal data, and all access is systematically logged.
  • Regular security testing: The 7711cuci platform undergoes regular penetration testing and security audits conducted by independent third parties.

In the event of a data breach: In the event of any security incident involving members' personal data, 7711cuci is committed to notifying affected members within a reasonable timeframe and taking immediate steps to contain and remediate the situation.

6. Cookies & Technology Tracker

7711cuci uses cookies and similar tracking technologies to enhance the user experience on our platform. The following are the types of cookies we use:

6.1 Essential Cookies

These cookies are required for core platform functions such as maintaining your login session, securing your account, and enabling essential features. Disabling these cookies will affect platform functionality.

6.2 Analytics Cookies

We use analytics cookies to understand how members use the platform — the most frequently visited pages, time spent in each section, and navigation paths. This information helps us continuously improve the overall user experience.

6.3 Preference Cookies

These cookies store your preferences such as interface language, display settings, and game preferences so you do not need to reconfigure them each time you log in.

You can manage cookie settings through your browser. Please note that disabling certain cookies may affect the functionality and experience of using the 7711cuci platform.

7. Your Rights as a Data Subject

As a 7711cuci member, you have the following rights regarding your personal data under Malaysian data protection law:

8. Retention & Data Deletion

7711cuci retains members' personal data for the period necessary to fulfil the purpose for which it was collected, or as required by applicable law:

  • Active account data: Retained for as long as your account is active and in use.
  • KYC and transaction data: Retained for a minimum of 7 years from the date of the last transaction, in line with Malaysia's anti-money laundering legal requirements.
  • Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
  • Inactive accounts: Accounts showing no activity for 2 years or more may be considered inactive and the associated data will be managed in accordance with our data retention policy.

When data is no longer needed and there is no legal obligation to retain it, 7711cuci will securely delete or anonymise that data using industry-approved methods.

9. Data Transfer International

In operating our integrated platform, members' personal data may be stored or processed on servers located outside Malaysia. In all such cases, 7711cuci ensures that:

  • Data transfers are only carried out to countries or entities that maintain an adequate level of data protection.
  • Appropriate data transfer agreements have been established with data recipients outside Malaysia.
  • Transferred data is subject to security controls and privacy protections equivalent to or greater than those required under Malaysian law.

10. Protection Children

The 7711cuci platform is strictly for individuals aged 18 and above. We do not knowingly collect any personal information from anyone under the age of 18. Should we discover that personal data of a minor has been collected without proper verification, we will promptly take steps to delete that information and close the account in question.

If you are a parent or guardian and become aware that your child who is a minor has registered an account at 7711cuci, please contact our support team immediately for data deletion and account closure.

11. Amendments Privacy Policy

7711cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or how we operate the platform. Any changes made will be published on this page with an updated "Last Updated" date.

For changes that are material and affect members' privacy rights, we will endeavour to notify members via in-platform notifications or email to the registered address. Continued use of the 7711cuci platform after such changes are published constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or wish to exercise your personal data rights, please contact the 7711cuci team:

  • Live Chat: Available 24/7 via the chat icon at the corner of the platform — the fastest way to get an immediate response.
  • Privacy Email: [email protected] (displayed as text only)
  • Response Time: We aim to respond to all privacy-related enquiries within 72 business hours.

For official requests relating to data access, correction, or deletion, please provide your account number and a brief description of your request. We may need to verify your identity before processing any personal data request.